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In Venezuela, UnionPay cards are accepted at all ATMs of Citibank.

UnionPay services since    May, 2006
Local service hotline      N/A
POS acceptance             N/A

Cash withdrawal
In Venezuela, all ATMs of Citibank accept UnionPay cards for cash withdrawal and balance inquiry. UnionPay chip cards are not accepted at local ATMs for cash withdrawal. Some ATMs offer both English and Chinese interface. Cardholders can choose from both languages to operate.

Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "
Service Center - Overseas Card-using Service - Card-using Notice". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

Charges
No conversion fee is applied to payments or cash withdrawal made by UnionPay cards or via UnionPay network. The transaction value in local currency will be directly converted to RMB based on the market exchange rate.

ATM commission fee consists of two parts:
(1)Service fee charged by the issuer: please consult the issuer for details.
(2)Service fee charged by the ATM acquirer in Venezuela: some ATMs will charge commission fee, which is charged by the local banks in Venezuela and which has nothing to do with UnionPay or the issuer.

Cash withdrawal via debit card results in a lower commission fee.

Tips
Select PINs that cannot be easily guessed by anyone.
Never disclose your PIN to anyone who claims to represent the bank or the police.
Be alert to your surroundings before conducting any banking transactions.
Keep a close eye on your credit card during transaction to avoid any illegal activities.
If your UnionPay card has been stolen/lost, please inform the issuer immediately.