UnionPay Card Emergency services

UnionPay cardholders can call the hotline of the issuing bank or local UnionPay hotline to apply for an emergency cash assistance capped at the equivalent of USD 5,000 if they are experiencing emergencies like lost or malfunctioning cards.

Cross-border Remittance

UnionPay Global MoneyExpress offers convenient and swift cross-border remittance services.

Currently, cross-border remittance services are available through global MoneyExpresss from overseas agencies in Hong Kong, the Philippines, UAE and Russia, etc., to UnionPay cardholders of 11 banks in China, including ICBC, BOC, Bank of Communications, etc.

UnionPay Tax Refund

UnionPay tax refund includes tax refund upon returning to China and tax refund in the overseas.

In case a UnionPay cardholder shops at any designated tax refund stores of EU countries and has its receipt for tax refund sealed by the customs, it is available to apply for tax rebate upon returning to China.

UnionPay has launched the UnionPay card overseas tax refund service in cooperation with Global Blue 、Premier Tax Free 、Tax Free Worldwide and GB Tax Free that are the world’s largest tax refund institutions.

Global Assistant Service

Wherever and whenever in the world you may be, with a UnionPay card, you can always enjoy a full range of exclusive privileges including overseas travel assistance, medical assistance, VIP medical & healthcare service, high-end travel insurance, 24-hour concierge service, etc. These privileges are what differentiate UnionPay card from other cards.

UnionPay card provides you with brand-new exclusive privileges all for meeting your overseas traveling needs. Check your brand-new privileges now!

Global Transport Service

VIP service is offered at a number of VIP airport lounges in the world, making every of your trip easy and enjoyable. You may also enjoy a variety of refreshments and snacks for free.

VIP service is always available for whatever class you may take. Excellent recreational facilities: Internet access with e-mail service; mobile phone and laptop charging service; international newspapers, magazines and flight information Free refreshments and snacks; a relaxed environment for you and your guests, clients and family.

Global Concierge

Wherever and whenever in the world you may be with a UnionPay card, you can always enjoy a full range of exclusive privileges including overseas travel assistance, medical assistance, VIP medical & healthcare service, high-end travel insurance, 24-hour concierge service, etc.

China Visa Application Express Service

UnionPay has been offering VIP priority service for UnionPay cardholders (card number starting with 62) in cooperation with five Chinese Visa Application Service Centers in Australia.

UnionPay VIP Lounges

The UnionPay VIP Lounges are exclusive privileges provided to you. Customized and considerate value-added services are offered. UnionPay cardholders can enjoy the services at airports and core business districts in many countries and regions.